Continuation of theme was the report of the partner Soft-Rating Consult - Miratech Company "The Solution for Call-Centers from Genesys. Simple Integration from the CRM of Different Manufacturers ", the lecturer - Shkalenko Sergey, the head of projects Miratech on the Call-Centers.
Monday, 11 October 2004 14:45
Conference “The Role of Information Technologies in Management of Client Relationships: CRM&Call-Centers"
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Soft-Rating Consult has presented the report “The CRM Conception. The Functionality mySAP CRM. The Example of Integration with the Call-Center from Genesys " at the Conference “The Role of Information Technologies in Management of Client Relationships: CRM&Call-Centers" that took place in the context of The Second International Business-Forum "IT for Enterprise Management: New Decisions" (29.09-01.10.04). The lecturer: Beljachenko Olga, project manager, Soft-Rating Consult.
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2004